Global availability and personal service – 24/7
EWS offers its customers a comprehensive package of services that is second to none. Although most of our customers are based in Europe, we maintain a global network of sales agencies to serve our overseas markets. EWS products are thus available worldwide from established local suppliers. We are known for short response and delivery times, and spot deliveries are part of our daily business. Thanks to our excellent business relationships within the industry, we are able to find solutions for your specific tasks. As we use all modern communication channels, you can reach us around the clock. EWS staff speak various foreign languages, making communication easy, and our customers appreciate the fact that they can normally talk directly to the decision-makers at EWS.
Competent advice and processing
Thanks to many years of experience as a producer of welding equipment, we know exactly what is needed for safe and efficient TIG, MIG and plasma welding. We offer expert advice and are confident that we can answer all your questions. Do you need a special torch for a specific job? Are you looking for the best torch for your next task? Do you need to work out the number of welding torches required for a specific construction project? Our experts would be delighted to assist you in finding the best solution for your specific requirements. No matter where. No matter when. Customer queries are always handled with priority. Although our standard torch models already meet the requirements for safe and efficient welding, we continuously make improvements, in response to specific needs and wishes brought to us by customers. We thereby revise and modify the entire torch assembly or optimize just a few selected components, whichever is more appropriate.
Maintenance and repair
One of the key advantages of EWS equipment is its long service life. While low-cost torches often fail within a short time, we prolong the lifetime of our equipment through proper servicing and repairs, in line with our commitment to sustainability. Following a request for a repair, we examine the problem in detail and promptly submit a cost estimate. When we get the go-ahead from the customer, we start repairing the equipment without any further delay. We also perform complete overhauls, using original parts from our extensive stock. The same stock enables us to fulfil spot orders in no time. Thanks to our short supply chains, we can offer you extremely competitive turnaround times. Our repair services include all necessary function tests. Detailed reports complete with pictures of the defective parts ensure maximum transparency.
A large pipeline company faced a few exceptional challenges. In order to ensure high availability and performance of the welding machines on site, the company considered changing from water to gas cooling. This is however easier said than done, and EWS worked hard to devise the most effective solution for this challenge. Over three years, EWS engineers worked side by side with the staff of the pipe laying specialist, and even performed own onshore and offshore tests with the torches in question. The project became a huge success for our customer. As you can see, we do not only produce high-quality standard torches, but also develop and design special solutions tailor-made to your operations, taking advantage of the huge experience of our R&D team. Do you have to tackle a new challenge and need special welding equipment? We offer you customized torches that are up to the job!
TIGZONE, MIGZONE and PLASMAZONE are our own core brands. If you wish to sell our quality products under your own name, EWS offers a private label option. Please note that this option is subject to certain minimum order quantities.